Why Are My Garmin Cirqa Workouts Disappearing?
Some Garmin Cirqa users experience a bug where workouts recorded via the device disappear after ending them through the Garmin Connect app. This occurs specifically when a workout is started on the Cirqa using its button but then ended inside the app instead of on the device. Although the app shows the activity in progress and the device signals the end command, the workout fails to save and is removed from your activity history.
How to Properly End Cirqa Workouts to Avoid Data Loss
- Start and end workouts on the Cirqa device: If you initiate your workout with the Cirqa’s physical button, make sure you also finish the session by pressing the button again on the device itself. This consistent method prevents loss of recorded activity.
- Using the Garmin Connect app workaround: If you prefer to end workouts from the app, wait for the “Activity in Progress” message that appears after syncing. Instead of selecting 'End' immediately, choose 'Resume' to open the activity recording screen. From there, stop and save the workout properly. Sync your device again to ensure the session appears in Garmin Connect.
- Avoid mixing start/end methods: Start and end workouts using the same method, either both on the device or both in the app, to improve recording reliability.
Additional Tips and Considerations
- Sync regularly: Frequently syncing your Cirqa with the Garmin Connect app helps reduce the risk of data discrepancies or loss.
- Be patient for official updates: Garmin is investigating this issue but has not provided a timeline for a software fix. Until then, use the recommended workaround to protect your workout data.
- Check for app updates: Keep your Garmin Connect app updated to the latest version, as new releases might gradually address this and other bugs.
Takeaway: Keep Workouts Safe by Consistent Controls
To prevent losing workout data on your Garmin Cirqa, always start and stop activities the same way—ideally using the Cirqa device’s physical button. If you need to use the Garmin Connect app to end a session, follow the specific steps involving resuming and saving the activity before syncing. This approach ensures your fitness sessions are accurately logged and your progress tracked without interruption.